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2018 Sustainability Report
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Consolidated report
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Introduction
Letter to Stakeholders
Highlights
Methodological note
Membership in Global Compact
Corporate Identity
Group Profile
Acea's History
Businesses and functions of the main Group Companies
Context analysis and business model
Ownership structure and general economic Indicators
Strategy and Sustainability
Integrated strategy
The 2018-2022 Sustainability Plan and operational objectives
Corporate governance and management systems
Corporate governance in Acea
Management systems
Stakeholders and allocation of generated value
Stakeholders and their involvement
Distribution of the value generated by Acea
Relations with Stakeholders
Customers and the Community
Customers and the Community overview
Acea group’s customers: electricity and water services
Quality perceived
Quality delivered
Acea illuminates the beauty of Rome
Tariffs
Customer care
Communication, events and solidarty
Suppliers
Consolidated external costs
Procurement policies
Procurement of goods, services and works
Selection and evaluation of suppliers
Personnel
Acea's employees
Hours worked, salary and pension funds
Industrial relations
Occupational health and safety
Human capital development and communications
Diversity and inclusion
Community life in Acea
Shareholders and financiers
Shareholders and financiers overview
Economic flow to shareholders and financiers
Agency ratings
Financial disclousure
Institutions and the company
Relations with institutions
The company as a Stakeholder
Relations with the environment
Enviromental sustainability and the primary challenges
Climate risks: in-depth analysis and disclousure
Protection of the local region
Enviromental management
Energy segment
Energy Area Overview
Energy production
The distribution networks
Environment segment - waste management
Environment segment - waste management overview
Integrated waste treatment at the Orvieto plant
Waste to energy
High quality compost production
Water segment
Water segment - Overwiew
Water quality
Water safety plans
Sewerage service and treatment system
The use of energy and water
The use of energy and water overview
The group's energy consuption
Energy saving
Attention to water consumption
Emission
Emission overview
Air Emissions
Other contents
Water company data sheets and overseas activities
GRI standard content index
Environmental accounts
Environmental accounts overview
Our profile
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Consolidated report
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