Our stakeholders

Acea promotes the involvement of stakeholders with a constructive approach that tends to rely on the results of dialogue and discussion.
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Acea promotes the involvement of stakeholders in line with the commitments expressed in the Sustainability Policy and the Quality, Environment, Safety and Energy System and the principles set out in the Code of Ethics, with a constructive approach that tends to rely on the results of dialogue and discussion.

Identifying the different types of stakeholders and analysing and managing interactions between them and the company are continuous, dynamic and one-on-one activities stemming from both company actions and objectives as well as inputs from outside.

  1. IDENTIFY

    The stakeholder identification phase makes it possible to identify the parties directly or indirectly involved in company activities in order to assess their level of impact, quality and quantity.

  2. ANALYSE

    The analysis phase is used to perform a structured evaluation of the existing interactions both between the company and the stakeholders as well as among the stakeholders themselves so that dialogue and shared accountability paths may be developed.

  3. MANAGE

    Lastly, the management phase leads to the identification of answers to the questions raised by the stakeholders or the company in order to pursue the achievement of company goals consistent with expectations.

Stakeholders map
Suppliers
Shareholders and financiers
Employees
Customers
Community
Environment
Institutions
The Company
Stakeholders map
 
 
 
 
 
 
 
 

Acea is an important customer for economic operators active in the procurement of works, goods and services in the water, energy and environmental sectors. In 2018, the value of contracts procured centrally by the Holding company for the rest of the Group was over € 970 million, with approximately 1,150 suppliers. The competitive method with a tender is the prevailing form for the selection of partners: 81% of the total was acquired in this way during the year.

Sustainability in the supply chain is promoted starting from the supplier qualification phases and is constantly monitored during audits or specific in-depth analyses. In order to register for the qualification systems related to the Single Regulations for Goods and SeAcea is an important customer for economic operators active in the procurement of works, goods and services in the water, energy and environmental sectors. In 2018, the value of contracts procured centrally by the Holding company for the rest of the Group was over € 970 million, with approximately 1,150 suppliers. The competitive method with a tender is the prevailing form for the selection of partners: 81% of the total was acquired in this way during the year.

Sustainability in the supply chain is promoted starting from the supplier qualification phases and is constantly monitored during audits or specific in-depth analyses. In order to register for the qualification systems related to the Single Regulations for Goods and Services and Works, operators are required to complete a questionnaire to assess their own quality, environment, safety, energy and sustainability (QASER) and these aspects may be subject to second-party audits (40 audits carried out in 2018). The survey carried out by Acea with a questionnaire specifically developed to assess commitment to environmental and social issues was submitted to a select panel of 114 suppliers this year (104 in 2017).

The development of green procurement has been pursued with the further expansion of the application of current CAMs in tenders for the pertinent product categories. Acea’s commitment to this issue was recognised at the Compraverde-Buy Green International Forum when it was awarded the Social Procurement Award for best practice in the European tender for the supply of workwear for the entire Group with low environmental impact.

Worker safety, which is a fundamental element for the services provided to the Group, was guaranteed by more than 11,200 on-site inspections (+27% compared to 2017).rvices and Works, operators are required to complete a questionnaire to assess their own quality, environment, safety, energy and sustainability (QASER) and these aspects may be subject to second-party audits (40 audits carried out in 2018). The survey carried out by Acea with a questionnaire specifically developed to assess commitment to environmental and social issues was submitted to a select panel of 114 suppliers this year (104 in 2017).

Relations with the capital markets are managed in order to pursue the best conditions for the sustainability of financial sup-plies, diversifying the sources and making the investment in the company safe and valuable for investors (equity and debt).
More than 70% of the debt derives from bond placement operations, while in the banking sector Acea mainly targets institutional operators (EIB, Cassa Depositi e Prestiti) whose mission is to finance strategic infrastructure. Relations with analysts, credit rating agencies, banks and shareholders were attended to on numerous occasions: Acea participated in meetings and roadshows with over 140 investors and analysts in major European markets and, for the first time, also in the Australian market. In conjunction with the main corporate events, conference calls were held with the participation of more than 100 financial operators.

In light of the evolution of global financial market trends towards sustainable and responsible investments, Acea’s interactions with ESG analysts (environmental, social, governance) are constantly growing. During the year Acea confirmed its presence in the Ethibel excellence investment register, in the ECPI investment universe and maintained its presence in the Carbon Disclosure Project with a B rating. Acea’s ESG performance was also analysed by Sustainalytics, VigeoEiris, MSCI, Evalueserve (FTSE Green revenues model) and Standard Ethics.

Acea’s people are decisive in the pursuit of its business objectives. Ensuring the best conditions of stability, care and safety is there-fore one of the company’s priorities.
The percentage of personnel employed by the Group with permanent contracts (96.6%) and the average duration of the employment relationship (for 58.9% of outgoing personnel it is between 30 and 50 years) testify to a structured and lasting relationship with the company. This evidence is also accompanied by a strategic management of workforce turnover: about 50% of the new hires in the year were young people under 30 years of age. The presence of women is 24.3% of the total workforce.
The level of unionisation was 70.8%. During the year, a new, innovative and participatory model of industrial relations was defined with the signing of a Group Framework Agreement that allowed the definition of company-wide implementation agreements on issues like performance bonuses and welfare, smart working (295 people) and measures to support parenting (extension of parental and paternity leave and new family permits). Furthermore, all personnel employed in Acea with permanent contracts will continue to enjoy the protections envisaged in article 18 of Italian Law 300/70 (as amended by Italian Law 92/2012) as stipulated prior to the entry into force of Italian Legislative Decree no. 23/2015. 
Finally, with regard to safety, the company’s commitment continues: in 2018 both the number of accidents (-25%) and accident indices decreased (the frequency index went from 10.87 to 8.02, the severity index went from 0.43 to 0.30). For the sake of pre-vention, the “Acea Heart-Protected Company” project was launched, with the installation of defibrillators at various company sites and specific training for 30 employees throughout the various sites, and the “Acea Prevention” project with the introduction of some preventive medical services (annual check-ups with diagnostic and therapeutic counselling as needed), in addition to the services already included in the company’s health policy, for employees and their dependants.
Acea monitors the dynamics of consumption and is committed to meeting the needs of customers, trying to understand their ex-pectations. Relations with users continue to evolve focusing on a greater digitisation of contact channels, the speed of responses to inquiries and involvement in the services provided. The protagonist of the new energy paradigm, for example, is the prosumer, a per-son that is both a producer and a consumer of energy: the Areti distribution network had more than 12,400 active prosumers in 2018 (+10% over 2017), and more than 73% of the energy produced by them is of the photovoltaic type. During the year, the installation of remote management electrical meters for LV users continued, covering 99.68% of the total number of meters. 
The Group’s digital ecosystem was revised with the creation of a new family of domains, diversifying the company’s websites (corpo-rate website, Acea Energia website and website for the captive electrical market), to better meet the needs of users. Personal contact (physical branches) with customers is also maintained and even increased with new methods, like the activation in 2018 of the first Acea Energia Shop in the Ostia district. However, the dynamics of contact with consumers indicate a marked reduction in the use of traditional channels (-24% of calls to toll-free numbers and -13% of contacts at branches).
One of the topics that Acea and its customers collaborate on is water, its conservation and protection. In 2018 Acea renewed its targeted communications campaign, raising awareness among customers and citizens of shared commitment and responsibility, both as manager and end user, to protect water resources.
Aware of its role in the context of corporate citizenship, Acea transparently supports numerous initiatives of a sporting, social and cultural nature. The promotion of the local territory, making the most of the values and energies of communities, is considered a commitment of strategic importance. This includes, for example, attention to younger generations, their modern civic education and their future vocational training. The Acea Scuola environmental education programme for students in the schools of Rome for the 2017/2018 school year, called Think Sustainable! involved 123 schools with more than 6,900 students in the second cycle of primary and secondary schools and 709 teachers. Equally engaging was the fourth edition of Acea Camp, which has become one of the most important summer sports initiatives dedicated to the capital’s youth involving 2,500 children aged 6 to 14 years old and the Acea Volleyball School Trophy, which involved 3,500 high school students in Rome. Also important was the Ideazione initiative, a work-study programme involving 289 students from 13 technical and professional institutes located in the territories where the Group operates.
To promote the local cultural and artistic identity, Acea has put to good use its consolidated expertise in the field of monumental artistic lighting, helping to give new life and use to two important projects: the permanent lighting of the Castle of Santa Severa on the Roman coast and of the Roman Theatre of Benevento. In addition to these initiatives, there is a well-established support programme to raise public awareness of issues of fundamental social importance, for example with respect to national campaigns for the prevention of breast cancer (Pink October and Pink Ribbon) and to fight violence against women (International day for the Elimination of Violence Against Women).
The natural context is the framework within which Acea’s activities find their origin, purpose and limit. The commitment to sustaina-bly manage industrial processes from the collection of resources to their transformation and re-introduction into the ecological cycle is therefore constant and represents one of the most highly monitored aspects.
Thanks to an increase in production from renewable energy sources, an increase in the efficiency of internal energy end-uses and of process uses, over the last ten years the Group has reached carbon intensity values (gCO2/kWh produced) that are among the lowest in Italy in the Utility sector, with a share of renewable sources in the production of energy equal to approximately 72% of the total generated.
In its relations with customers, Acea has also promoted a sustainable consumption style: in 2018, 915,000 MWh of green energy was sold (+16% compared to 2017) and the awareness of customers in the electricity and water sector on the “electronic bill” option has led to savings of 39 tonnes of paper per year.
With respect to water, Acea’s attention was directed both at the protection of springs and the use of potential alternative sources to better cope with the effects of ongoing climate change. Satellite analysis of the area where the springs are located was developed by internalising the change detection process, allowing areas of interest to be defined more precisely and making monitoring faster and more efficient. In addition, Acea Ato 2 completed the preparation of a water treatment plant for the Tiber river that can be used in the future for emergencies and after purification with advanced treatment and disinfection processes.
The development of the waste treatment business continues, with a view to recovering materials for the benefit of the economy and the environment. During the year the company produced over 14,000 tonnes of quality compost and 19 GWh of energy from biogas from waste processing, confirming the benefits of a circular economy. Finally, an experimental process was carried out to transform waste from the San Vittore del Lazio waste-to-energy plant into a secondary raw material.
For a company that delivers essential public services, mostly subject to regulation by the public authorities, the relationship with institutions is essential both for planning activities and their exercise. Acea represents a strategic infrastructural asset of the local region, and consequently interacts with Public Administrations to contribute to higher needs of public interest, for example in the water sector through the drafting of Emergency management plans shared with the local institutions (like prefectures, local health authorities, area management bodies). One of the emerging issues being monitored is cyber threats to the computer networks of general interest services, and in this context Acea participates in the Computer Emergency Response Team (CERT) coordinated at a national level by the Ministry of Economic Development, and took part in the European programme Horizon 2020 with the ECHO project (European network of Cybersecurity centres and competence Hub for innovation and Operations), for the establishment of a European network of expert centres on cyber security.
Relationships and synergies with universities, research institutions, representative organisations, professional associations, etc. are maintained assiduously and transparently in accordance with roles and objectives.
Strategic planning demonstrates the Group’s commitment to its vocation of developing, building and operating infrastructure dedicated to public services. Acea intends to create infrastructure for smart cities that can adapt to changes in the environment and emerging risks. During the year, there were close collaborations and partnerships with innovators engaged in the field of smart and safe cities, like Open Fiber and Huawei.
Particular attention was paid to the mapping of existing or planned innovative projects. A few of the numerous projects carried out include experimentation with blockchain technology in peer-to-peer energy exchange, and, in the water area, a project for finding hidden leaks using traditional techniques (acoustic) and testing of innovative techniques (Noise Logger and Satellite Radar Inter-ferometry).
In 2018, together with the relevant public institutions the foundations were laid to ensure the main source of water in Rome and other municipalities in Lazio through the future construction of the upper section of the Peschiera Aqueduct. 
As part of the evolution of governance tools, during the year, the enterprise risk management (ERM) activity was structured also with regard to sustainability aspects in compliance with the regulations of reference. A specific antitrust compliance programme and a structured privacy governance model have been implemented in light of European Regulation 679/2016 on the protection  of personal data (GDPR).
In July 2018 the Code of Ethics was updated, implementing the prevention of and fight against corruption through the adoption  of a management system as per UNI ISO 37001 “Anti-Bribery Management Systems”.