Highlights

For the people, the cities, the environment: our work in numbers.
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CUSTOMERS

CUSTOMER SATISFACTION

28,100

people heard

CALLS RECEIVED

-24%

by toll-free numbers and -13% customers in branches

GREEN ENERGY SOLD

+16%

to customers in the free market (27.5% of the total)

COMMUNITY

THINK SUSTAINABLE!

about 7,000

young people

LED LAMPS

85%

of the total number of lamps

WATER HOUSES

77

active in 2018: 19.2 million litres supplied 350 t of plastic/year saved and 620 t of CO2 atmospheric emissions saved

SHAREHOLDERS AND FINANCIERS

DIVIDENDS

150.9

million euros

INVESTOR RELATIONS

240

analysts/investors met by Investor relations

FINANCIERS

100.7

million euros allocated

INSTITUTIONS AND THE COMPANY

INVESTMENTS

630.8

million euros in the year

CYBERSECURITY

ECHO

project for the establishment of a European network

INNOVATION

9.3

million euros in innovation and more than 20 ongoing projects

STAFF

SMART-WORKING

295

people

HEALTH

-25.3%

accidents at work

EMPLOYEES

Under 30

about 50% of the 208 new employees

SUPPLIERS

PROCUREMENT

974

million euros of procurement value in 2018

ENVIRONMENT

"BUYGREEN AWARD 2018" for the supply of environmentally low-impact workwear

SAFETY

11,270

inspections of construction site safety carried out by the “Safety Team”

WATER

DRINKING WATER SUPPLIED

382

Mm³ by Acea Ato 2, Acea Ato 5 and Gesesa (total Group: 655 Mm³)

PESCHIERA AQUEDUCT

safeguarding the water supply laid the foundations for construction of the second line

MORE THAN

480,900

Analyses of drinking water (Acea Ato 2, Acea Ato 5 and Gesesa)

SEARCHES FOR LEAKS

+10,000

km of water network monitored in the Ato 2 area

ENVIRONMENT

About

457,150

of waste converted to energy (input) and about 130,000 t of waste generated (output): 22% (output/input)

ENERGY PRODUCED

398.7

GWh by waste-to-energy (+1.4% compared with 2017)

BIOGAS

about 10.800

kNm³ and, from this, 19 GWh of energy

ANALYSES AND EMISSIONS OF WASTE-TO-ENERGY PLANTS

values of polluting agents markedly lower than legal limits

ENERGY INFRASTRUCTURE

ENERGY PRODUCED

968

GWh of total energy produced (including WtE) (+15.6% compared to 2017)

BULBS

225,619

bulbs for public lighting

Increases in the local protection index (underground HV network/total HV network):

46%

DISASTER RECOVERY

completed in the year of transformation of the service (interventions on Business continuity and Network management system)

Improvement in the intensity index of emissions (scope2) from network losses:

0.0113

t/MWh

RENEWABLES

72%

of the total energy produced from renewable sources (696 GWh)

PROSUMER

+12,400

(+10% compared to 2017) more than 73% of the energy they produce is renewable

EMISSIONS

1,600

t CO2 not emitted into the atmosphere through improvement actions