Highlights
CUSTOMER SATISFACTION
28,100
people heard
CALLS RECEIVED
-24%
by toll-free numbers and -13% customers in branches
GREEN ENERGY SOLD
+16%
to customers in the free market (27.5% of the total)
THINK SUSTAINABLE!
about 7,000
young people
LED LAMPS
85%
of the total number of lamps
WATER HOUSES
77
active in 2018: 19.2 million litres supplied 350 t of plastic/year saved and 620 t of CO2 atmospheric emissions saved
DIVIDENDS
150.9
million euros
INVESTOR RELATIONS
240
analysts/investors met by Investor relations
FINANCIERS
100.7
million euros allocated
INVESTMENTS
630.8
million euros in the year
CYBERSECURITY
ECHO
project for the establishment of a European network
INNOVATION
9.3
million euros in innovation and more than 20 ongoing projects
SMART-WORKING
295
people
HEALTH
-25.3%
accidents at work
EMPLOYEES
Under 30
about 50% of the 208 new employees
PROCUREMENT
974
million euros of procurement value in 2018
ENVIRONMENT
"BUYGREEN AWARD 2018" for the supply of environmentally low-impact workwear
SAFETY
11,270
inspections of construction site safety carried out by the “Safety Team”
DRINKING WATER SUPPLIED
382
Mm³ by Acea Ato 2, Acea Ato 5 and Gesesa (total Group: 655 Mm³)
PESCHIERA AQUEDUCT
safeguarding the water supply laid the foundations for construction of the second line
MORE THAN
480,900
Analyses of drinking water (Acea Ato 2, Acea Ato 5 and Gesesa)
SEARCHES FOR LEAKS
+10,000
km of water network monitored in the Ato 2 area
About
457,150
of waste converted to energy (input) and about 130,000 t of waste generated (output): 22% (output/input)
ENERGY PRODUCED
398.7
GWh by waste-to-energy (+1.4% compared with 2017)
BIOGAS
about 10.800
kNm³ and, from this, 19 GWh of energy
ANALYSES AND EMISSIONS OF WASTE-TO-ENERGY PLANTS
values of polluting agents markedly lower than legal limits
ENERGY PRODUCED
968
GWh of total energy produced (including WtE) (+15.6% compared to 2017)
BULBS
225,619
bulbs for public lighting
Increases in the local protection index (underground HV network/total HV network):
46%
DISASTER RECOVERY
completed in the year of transformation of the service (interventions on Business continuity and Network management system)
Improvement in the intensity index of emissions (scope2) from network losses:
0.0113
t/MWh
RENEWABLES
72%
of the total energy produced from renewable sources (696 GWh)
PROSUMER
+12,400
(+10% compared to 2017) more than 73% of the energy they produce is renewable
EMISSIONS
1,600
t CO2 not emitted into the atmosphere through improvement actions